Payment Policy

Welcome to staruna.com

This Payment Policy explains how we (“Staruna”, “we”, “our”, or “us”) manage payments, billing details, and related processes for orders placed through our online store. By making a purchase, you agree to the terms outlined below.

Accepted Payment Methods

We currently accept the following payment options:

Major credit and debit cards: Visa, MasterCard, American Express

Popular secure payment gateways: Apple Pay, Google Pay

All transactions are processed in GBP (£) for orders within the United Kingdom.

Billing Information

Accuracy & Responsibility

When placing an order, you agree to provide complete, accurate, and up-to-date billing and contact details. This includes your:

Email address

Billing address

Payment information

Please ensure your details remain current to avoid delays or problems with processing and delivery.

Pricing & Promotions

Pricing Policy

All prices are displayed in GBP (£). We reserve the right to update prices, discontinue products, or adjust availability without prior notice.

Promo Codes

Promotional or discount codes must be applied at checkout. They cannot be added after an order has been placed and cannot be combined unless explicitly stated.

Order Confirmation & Invoicing

Order Confirmation

Once your order is completed, you will receive an email confirmation summarising:

The items purchased

Your chosen shipping method

Your billing and contact details

This confirmation also serves as your purchase receipt.

Invoice

A detailed invoice will be included either in your shipping confirmation email or inside your package, showing:

Itemised charges

Any discounts applied

Applicable shipping fees (if any)

Payment Processing

Authorisation

By providing your payment details, you authorise us to charge the total order amount to your chosen payment method. All transactions go through security checks and fraud prevention measures.

Payment Failure

If your payment is declined or fails, we will notify you via email. Your order will not be shipped until payment is successfully processed. You may be asked to use an alternative payment method.

Disputes & Chargebacks

If There’s an Issue

If you encounter a problem with your order — such as a missing parcel, incorrect item, or billing error — please contact us directly at care@staruna.com We will work quickly to resolve the issue fairly.

Chargebacks

All chargebacks will be reviewed. If a chargeback is determined to be unfounded or fraudulent, the customer may be held responsible for the full order amount plus any applicable administrative fees.

Contact Us

Need help? We’ve got you covered:

Email: care@staruna.com

Phone: +448085310793

Address: 541 Stratford Road, Birmingham, B11 4LP, United Kingdom

Our Service Hours (GMT – London):

Monday to Friday: 9:00am – 6:00pm

Saturday and Sunday: 10:00am – 2:00pm

Every inquiry is answered in under 24 hours.

For more options, visit our Contact Us page.